Thinking on AI, training, and what it means for small business teams.

There’s a pattern that shows up in almost every small business that’s started using Claude. A handful of people are getting remarkable results, producing better drafts faster, summarising complex documents in minutes, generating ideas that actually go somewhere. The...

At some point in the last year or two, the question has probably landed on someone’s desk in your business. It might have been a line in a team meeting, “we should probably do something about AI training.” It might have been a team member asking for support after a...

It's a Tuesday afternoon. The marketing lead at a small accountancy practice has a client newsletter due by end of day. She knows what needs to go in it, she just doesn't have time to write it from scratch. So she opens ChatGPT, pastes in some notes, and has a decent...